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Get Windows to find your Apple Airport Extreme

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A friend recently called up, stuck on trying to get their brand-spanking new Apple Airport Extreme router working wirelessly with a Windows XP computer (he uses Macs, his wife uses Windows - imagine the arguments between them about that! Stick out tongue). The router connects fine to his Mac wirelessly, but for some reason the Windows XP computer could not see the Airport at all, yet can see all the neighbours' networks. Clearly it wasn't a range issue.

After trying a few things, and googling, I found that it was because Apple Airport Extreme routers are, by default, set to wireless channel 13. I found this quite odd, given channel 13 is prohibited in the US (where only channels 1 to 11 can be used). It can be used elsewhere though (including Australia), but why not just ship it on channel 6 or 11 like all other router manufacturers so you don't have to change it for certain regions?

Anyway, because the US only allows channels 1 to 11, it was likely that on the Windows computer, the region on the wireless card was also set to the US, hence the Airport transmitting on channel 13 could not be detected. It was set to the US probably because the person who installed the drivers couldn't be bothered changing it from the default and didn't know the consequences.

So the solution? Rather than checking and changing the wireless region on all computers, just change the Airport's channel to 1, 6 or 11 (the numerical gap is designed to minimise interference). To do this, fire up the Airport utility on Mac or Windows, find Manual Settings, and under Wireless there should be an option to change the wireless channel. I don't know the exact steps as I helped him over the phone, but it shouldn't be too hard to find. See below for more detailed instructions.

If your Mac was connected before this change, you may have to tell it to reconnect so it can recognise the change in wireless channel.

Hopefully this helps someone before they start launching into a Windows sucks tirade Smile

UPDATE (11/6/2007): There seems to be a lot of people stumbling on to this page looking for instructions on how to change the channel, so I did some research. I can't guarantee these instructions work because I don't have one, but here goes:

  1. Open up the Airport Utility, located in the,
    Mac OSX: Applications -> Utilities folder,
    Windows: Start -> All Programs -> AirPort folder.
  2. If you have more than one base station, select the base station you want to configure. Click rescan if you can't see it there.
  3. In the Base Station menu, select the Manual Setup option. Enter your Airport password if asked.
  4. Click the Airport toolbar button, then click on the Wireless tab.
  5. Change the channel to 1, 6 or 11 (the blue box below), and make sure the radio mode is n as well as b and g, given most laptops do not have n support yet (the red box below).
    Apple Airport Wireless Setup screen
    Screenshot from the Designing Airport Extreme 802.11n Networks manual.
  6. Click Update, watch Airport reset itself, and all should be well.

Hope this makes it clearer.

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23 Comments
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Fracky6 said:

Excellent advice on the Airport Extreme settings - had a nightmare trying to get my vista laptop to see it but after changing the channel to 11 it worked first time. Thank you very much. (nice site by the way) - Cheers

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Richard said:

Thanks for explaining the stuff above.  My Vista laptop can now find my Airport Extreme but even though it's coming through with a strong signal will only make a "limited" connection, for some reason.

Basically, it won't let me access the internet.  I thought (silly me, I'd scan for networks, find mine, enter the password, and that'd be that.  Ah, Windows.)

Do you know how I can get past this problem.

Your help would be greatly appreciated and no doubt linger in the cyber ether for other hapless Vista users (is that a rant coming on?)

Richard

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Sam said:

Hahaha...or maybe it's Apple being evil and doing stupid things to Windows :)

A 'limited' connection can be a few things, but generally means Vista can't get an IP address from your router.

Most probable cause are incorrect security settings, so make sure your wireless security settings are right.

Open up Control Panel -> Network and Sharing Center. Click on 'manage wireless networks' on the left and find your wireless network in the list. Double click it, click on the security tab. Check that you're using the right security type, encryption type, and that the key is right.

The Airport utility screen above tells you the security type (below the blue box). If you selected WPA/WPA2 Personal, select WPA2 Personal in the security type dropdown. For encryption type, it should be AES if you're using WPA/WPA2 Personal (unless you fiddled with it).

Click ok, close the wireless window, return to the Network and Sharing Center window, then click 'diagnose and repair' on the left.

That should do it.

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Me said:

I was looking for some help about a drive I plugged in here in my airport extreme, but can't find it trough the network. None of the Vista, nor the XP equiped computers find it.

Anyway, just wanted to say it's a nice web design job you did here.

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Sean said:

Hi Richard.

Just wondering if that solved your problem:

"it's coming through with a strong signal will only make a "limited" connection,"

I'm having exactly the same issue with my wife's new Windows Vista laptop.

I've tried all sorts of combinations but I just can't get it to work.

Any advice very welcome.

Cheers

Sean

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Sam said:

Sean:

Try disabling wireless security and see if that works. If it does, then you know it is your security settings. Turn security back on, and follow the steps in my comment to Richard above.

If turning off security doesn't work, then turn security back on, and try connecting the laptop to the Airport directly using a cable.

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Sean Hynes said:

Thanks Sam.

I got it work by following your earlier advice. Well it was either that or an update patch that I did at the same time to the Toshiba. All is good in the PC versus Mac household.

Cheers

Sean

PS Hope things are good in Melbourne. Hoping to get down there next year. I hear great things about it.

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Mayank said:

I am having problems configuring my new HTC TyNt II or AT&T tilt or HTC Kaiser. Too many names for one phone!

I want to use my DSL internet connection on my mac and enable internet sharing and share it with my HTC which is wifi capable.

So basically, I want to:-

1) setup my mac to work like a wifi router

2) use this wifi router to give internet access to my wm6 phone which is wifi capable.

Any advice?

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Sam said:

Wow, that's coincidental - I was just checking that phone out at my local 3 store because my mate's raving about it.

I'd love to be able to help you in detail, but I don't actually have a Mac (love to get one though :) ).

But from what I know, this should be possible, by going to System Preferences, then Sharing, then the Internet tab and checking the On box for Wireless in the list. The AirPort Options button may let you set up some security, which you should definitely do.

The HTC TyTN 2 supports WPA-AES, so you should be able to use WPA security on the wireless connection.

You may however, have to drop back to WEP security, because I've always found the WPA implementation on Windows Mobile a bit flaky, and not as stable. Try WPA first though, as it is more secure.

Hope this helps, good luck. It's probably worth getting a wireless router or an AirPort later anyway, so your Mac doesn't have to be on all the time for wireless.

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Tyson said:

I have an Airport Express and wanted to get my PSP and AT&T Tilt to connect to it.  I had to play around with it for awhile but I finally got connected.  I setup the base station to use WPA2 and selected Pre-Shared Key and as the password type, then I supplied a 64 character key/password and I set it to use channel 1.  I simply used Keychain to generate a random letter number password and increased it all the way to 31 characters and just added another character to the end.  Then ran a program on that password to convert it to hex.  I then had to problem getting my Tilt to connect to it because I copied a file over to it using Missing/Sync that contained the key and opened it on the phone a copied the key and pasted it onto the setup wizard. .  The PSP on the other had took more time as I had to use the keyboard to enter the 64 char hex key.

I hope this helps anyone trying to use their Airport Express with either the PSP or the Tilt.  I am sure this process would work with other WM6 phones that have WiFi

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wayne said:

gold comments on the airport extreme channel settings, our new vista laptop was within seconds of becoming a frisbee, thankyou

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Tor said:

I have a couple of laptops and comp on either Vista or XP and am thinking of getting the Airport Extreme and connecting an external USB hard drive to share for the network.  Some questions:

Does the airport extreme really work well with Windows?

Can it recognise NTFS format? (FAT32 only goes up to 32GB partitions, right?)

Are there any external drives which will powerdown when not in use and can the AE manage this?  I obviously don't want to have to physically turn the drive on every time someone wants to use it, at the same time don't want the drive to be spinning 24/7.

Alternative is to go for NAS products but haven't really found anything that convincing in that arena...

Thanks

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Sam said:

Tor:

I haven't heard any more problems from my friend, so I assume it is working well. Once they can connect, it should generally work well. I don't think Apple will deliberately impede non-Apple devices from connecting to its router; after all, most households aren't complete Apple households.

FAT32 supports up to 8 terabytes or so. The 32GB 'limit' is an artificial limit imposed by XP/Vista because using FAT32 for disks larger than 32GB is inefficient compared to NTFS (once over 32GB, you get less 'space' when formatted using FAT32 compared to using NTFS).

However, XP/Vista (and most other operating systems) have NO ISSUE with reading and writing to FAT32 disks larger than 32GB. You just can't format them as FAT32 using XP/Vista (external HDs generally come preformatted anyway, and there are free utilities that can format them).

NTFS is apparently not supported on the Airport Extreme though.

As for powering down, I'm not sure but I doubt it. You probably have to go to a dedicated NAS product for that. It won't be spinning 24/7 though, but probably won't power down either. There are plenty of nice NAS products out there; depends on what you're looking for (Netgear, Linksys, Drobo, Synology, Maxtor, Western Digital, Seagate).

Hope that helps :)

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Jake said:

I recently purchased a new iMac and a new Airport extreme base station and the combination works well. My wife has a Vaio Tower desktop (Windows XP SP2) that connected to our old Lynksys Wireless Router with a Linksys USB adapter. While trying to connect that machine to the Airport, her PC does not find the Airport, but does see several weaker signals from neighbor networks. Any suggestions? Would a new USB adapter work? Or should I just slap Justin Long senseless ("Hi, I'm a Mac")?

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Sam said:

Jake:

I assume you did follow the instructions in the blog post (don't emulate the settings in the screenshot - they're wrong; read the instructions).

I doubt its the USB adapter. Try plugging the Airport in right next to the computer and see if it picks it up (don't worry about the internet connection). You could try manually specifying the network too in XP.

Apart from that, and running a cable between the machine and the Airport, slapping Justin Long seems like a good idea. I hear his minders, the Apple Secret Police, are rather powerful, efficient and ruthless though. But never fear, just point at them and scream 'new iPhone!' and the Apple fanboys will emerge from the woodwork, smother them and ask questions later :)

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JPolk said:

The Apple Corps is messing with me also. Any help would be appreciated! I have a Inspiron E1505 running Vista and connecting wirelessly to an Airport Extreme.  Every time the machine goes into sleep mode or I close the cover, which is probably 30 times a day, it takes a few minutes to acquire an ip address from the Airport.  Until then it is "local only".   If I run ipconfig /renew, it will time out the first few times, but then get me a working ip address.   If I do not run ipconfig, it will usually get a working ip address in about 1-3 minutes.   None of this is a problem when I connect with a network cable.  Not a big deal - but frustration throughout the day.  Thanks!!

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Sam said:

JPolk:

What kind of wireless security configuration have you got set up on the Airport? Maybe try dumbing it down a bit (e.g. use WEP instead of WPA) and see if that makes it any better (temporarily, just to work out the reason).

Any issue with your Mac when connecting using wireless?

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JPolk said:

Thanks Sam – Just tried it with no security – delay of about 15 seconds to require full link, not a problem.  Also tried it with WEP and WPA, the problem is consistent in both.   If I run IP config, I get an “autoconfiguration  IPv4” of  169.254.66.232  and have “local only” connectivity.   I then wait  a while and it will get assigned “IPv4 address” of 10.0.1.xxx  and an IPv6 address in what appears to be hex and I have full local and internet connectivity.  Close the lid for 20 seconds, reopen, and I get the “autoconfiguration  IPv4”  169.254.66.232  again and local only.

Neither my Mac nor a emachines laptop running XP have any difficulties with the wireless.

Thanks for the suggestions.  Does the above info lead you to anything? JP

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Sam said:

JPolk:

Hmm... the only thing I can think of is maybe IPv6 is causing issues. Vista defaults to using IPv6 (whereas XP defaults to IPv4). To disable IPv6 (which isn't that useful at the moment, and definitely not within a home network anyway), go to Control Panel -> Network Connections. Right-click on the Wireless Network Connection, and select Properties. Untick the box Internet Protocol Version 6 (TCP/IPv6). Click OK.

It's odd that it only occurs when wireless security is up though. Is the Mac running Leopard - because that defaults to IPv6 too, so if that works, then Vista should too. Keyword - should :)

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Namanononomolous said:

Ugh Thank god for this page of tips, questions and comments. I spent 5 days trying to connect my Vista based laptop to my Airport so I could use Vista/360 Media Center Experience.

My vista laptop would see the Airport and show the signal was very strong but every time I entered in the WPA Personal password it told me it was incorrect. My other laptop which is running on XP SP1 connects just fine.

All I had to do was take down the security down a few notches to WEP and change the channel to 11 and I'm now trying to figure out how to transfer all my music from my laptop to my 360 so I don't have to burn every single disc again.

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Dave said:

I had a similar situation. My roomate has a mac and an airport, me with two pcs (one laptop both running vista premium, 1 32bit other 64 bit).

My computers saw the network but were unable to connect. After trying to install the utility with no success, using his mac, I retrieved the hexidecimal conversion of the wireless network password. After inserting that when windows prompted me for the password, the computers connected right away and now work with a hitch.

I believe he went to the airport where you can configure the network and change the password etc...

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Carolyn said:

My fiancee and I have spent about 6 hours trying to figure out why his PC couldn't connect to our Airport Extreme Base.  My MAC was having no issue at all but his computer couldn't acquire a network address.  Upon reading your blog I switched the channel to 11 and he rebooted his computer and no issue connecting.  Thanks so much for the information posted!!!

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Carolyn said:

My fiancee and I have spent about 6 hours trying to figure out why his PC couldn't connect to our Airport Extreme Base.  My MAC was having no issue at all but his computer couldn't acquire a network address.  Upon reading your blog I switched the channel to 11 and he rebooted his computer and no issue connecting.  Thanks so much for the information posted!!!

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